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How We Protect Your Account and Information

Your account security and data privacy are core to how link coloksgp operates. We've built our legal framework around transparent account access, secure payment handling via DANA, OVO…

Account verification at sign-upPayment data encrypted in-transitWithdrawal confirmation before processing
link coloksgp How We Protect Your Account and Information
GET HELP WITH POLICY

How to Contact Us About Legal or Account Issues

Team online

Live Chat Support

Our support team is available 24/7 via the chat icon in your account lobby. They can explain policies, help with account verification questions, or guide you through withdrawal holds or disputes.

Email Escalations

For formal policy requests, account access appeals, or data inquiries, email [email protected] with your account ID. Expect a reply within 48 hours. This channel is best for documented requests.

Account Settings

Update your registered email, phone number and payment details directly in Settings > Account. Changes take effect immediately, but withdrawal history remains accessible for 12 months for compliance.

DATA & SECURITY PRACTICES

How We Store, Protect and Handle Your Data

Data Encryption

All account logins, payment submissions and withdrawal requests are encrypted end-to-end. Deposits via DANA, OVO, GoPay and QRIS are tokenized so your financial details never touch our servers unencrypted.

Cookie and Session Policy

We use session cookies to keep you logged in and track your device for fraud prevention. These expire when you log out. You can disable non-essential cookies in your browser settings without losing access to your account.

Account Security Questions

At sign-up, you set a security question and PIN. Both are required to reset your password or update payment methods. This two-step verification prevents unauthorized access to your balance and withdrawal settings.

Data Retention

We retain your account record, login history and transaction logs for 24 months after your last activity. After that period, historical balance and game records are archived but withdrawal history remains for regulatory compliance.

Request Data Access

To download your personal data, payment history or account activity, go to Settings > Privacy and click 'Export My Data'. The file is sent to your registered email within 5 business days.

Dispute Resolution

If you believe unauthorized activity occurred on your account, contact [email protected] immediately with the transaction ID and timestamp. We investigate disputes within 7 business days and communicate findings via email.

Your Legal and Account Protection Questions

Every deposit via DANA, OVO, GoPay and QRIS is routed through licensed payment processors. We verify your identity before approving your first withdrawal. Your balance is encrypted, and we never store full card or bank details on our servers.

Yes. Go to Settings > Privacy and select 'Export My Data'. You'll receive a file containing your account details, login history, game play records and all transactions. Delivery takes up to 5 business days to your registered email.

Click 'Forgot Password' on the login page and answer your security question. You'll receive a reset link at your registered email. Your PIN is separate and can only be reset via live chat with identity verification for security.

We retain your full account record, balance history and transaction logs for 24 months after your last login. After that, older records are archived but kept for regulatory compliance. You can always request deletion by contacting support.

No. Your payment details, account balance and personal information are never sold. We use your data only to process deposits, verify withdrawals and prevent fraud. You control your email preferences in Settings > Communications.

Contact [email protected] immediately with the transaction details and timestamp. We investigate within 7 business days. If fraud is confirmed, we reverse unauthorized withdrawals and secure your account pending your password reset.

Your account data is stored on encrypted servers with daily backups. We comply with data residency rules for Indonesia operations. Account records and balances are recoverable if technical failure occurs, typically within 24 hours.